:root{--bg:#f7f3ee;--card:#fffdfa;--ink:#2e2a2b;--muted:#7a706c;--line:#e6ddd5;--accent:#7d4f5a;--accent-dark:#643d47;--gold:#b08d57;--ok:#4f6f52;--err:#9b3b3b;--radius:14px;color:var(--ink);background:var(--bg);font-family:PingFang TC,Noto Sans TC,Microsoft JhengHei,system-ui,sans-serif}*{box-sizing:border-box}body{flex-direction:column;min-height:100vh;margin:0;display:flex}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}.topbar{justify-content:space-between;align-items:center;padding:20px 28px;display:flex}.brand{letter-spacing:.18em;color:var(--accent-dark);font-family:Noto Serif TC,Songti TC,serif;font-size:15px}.brand small{letter-spacing:.3em;color:var(--gold);font-size:10px;display:block}main{flex:1;justify-content:center;align-items:flex-start;padding:24px 16px 64px;display:flex}.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);width:100%;max-width:420px;padding:40px 36px;box-shadow:0 12px 40px #3c28280f}.card.wide{max-width:560px}h1{letter-spacing:.06em;margin:0 0 8px;font-family:Noto Serif TC,Songti TC,serif;font-size:24px;font-weight:600}.lead{color:var(--muted);margin:0 0 28px;font-size:14px;line-height:1.7}.divider{background:var(--gold);width:32px;height:2px;margin:0 0 20px}label{color:var(--muted);letter-spacing:.04em;margin:18px 0 6px;font-size:13px;display:block}input{border:1px solid var(--line);width:100%;color:var(--ink);background:#fff;border-radius:10px;padding:12px 14px;font-size:15px;transition:border-color .15s,box-shadow .15s}input:focus{border-color:var(--accent);outline:none;box-shadow:0 0 0 3px #7d4f5a1f}.hint{color:var(--muted);margin-top:6px;font-size:12px}.btn{letter-spacing:.1em;background:var(--accent);color:#fff;cursor:pointer;border:none;border-radius:999px;width:100%;margin-top:26px;padding:13px 18px;font-size:15px;transition:background .15s;display:inline-block}.btn:hover:not(:disabled){background:var(--accent-dark)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn.ghost{color:var(--accent);border:1px solid var(--accent);background:0 0}.btn.ghost:hover:not(:disabled){background:#7d4f5a0f}.linkbtn{color:var(--accent);cursor:pointer;background:0 0;border:none;padding:0;font-size:14px}.links{justify-content:space-between;margin-top:22px;font-size:13px;display:flex}.message{border-radius:10px;margin-top:18px;padding:12px 14px;font-size:14px;line-height:1.6}.message.info{color:var(--ink);background:#f3ede6}.message.ok{color:var(--ok);background:#edf2ec}.message.error{color:var(--err);background:#f7ecec}.status{border:1px solid var(--line);border-radius:12px;align-items:center;gap:10px;margin:8px 0;padding:16px 18px;display:flex}.dot{background:var(--muted);border-radius:50%;width:9px;height:9px}.dot.on{background:var(--ok)}dl{grid-template-columns:110px 1fr;gap:10px 12px;margin:20px 0 0;font-size:14px;display:grid}dt{color:var(--muted)}dd{margin:0}.plan{border:1px solid var(--gold);border-radius:12px;margin:6px 0 4px;padding:22px}.price{color:var(--accent-dark);font-family:Noto Serif TC,Songti TC,serif;font-size:32px}.price span{color:var(--muted);margin-left:4px;font-size:14px}.plan ul{color:var(--muted);margin:12px 0 0;padding-left:18px;font-size:14px;line-height:1.9}.badge{letter-spacing:.1em;color:var(--gold);background:#f3ede6;border-radius:999px;margin-bottom:10px;padding:3px 10px;font-size:11px;display:inline-block}footer{text-align:center;color:var(--muted);padding:24px;font-size:12px}.center{text-align:center}.nav{letter-spacing:.06em;gap:18px;font-size:13px;display:flex}.nav a{color:var(--muted)}.nav a:hover{color:var(--accent)}h2{letter-spacing:.05em;margin:4px 0 8px;font-family:Noto Serif TC,Songti TC,serif;font-size:18px;font-weight:600}.divider.section{margin:36px 0 28px}textarea,select{border:1px solid var(--line);width:100%;color:var(--ink);resize:vertical;background:#fff;border-radius:10px;padding:12px 14px;font-family:inherit;font-size:15px;line-height:1.7;transition:border-color .15s,box-shadow .15s}select{resize:none}textarea:focus,select:focus{border-color:var(--accent);outline:none;box-shadow:0 0 0 3px #7d4f5a1f}.row{justify-content:space-between;align-items:center;margin-top:6px;display:flex}.row .hint{margin:0}.chat,.thread{flex-direction:column;gap:12px;margin:14px 0 4px;display:flex}.chat{border:1px solid var(--line);background:#fbf8f4;border-radius:12px;max-height:420px;padding:16px;overflow-y:auto}.bubble{border-radius:12px;max-width:88%;padding:12px 14px;font-size:14px;line-height:1.75}.bubble .text{white-space:pre-wrap;overflow-wrap:anywhere}.bubble .meta{letter-spacing:.06em;color:var(--muted);margin-bottom:4px;font-size:11px}.bubble.me{background:#f3ede6;align-self:flex-end}.bubble.staff{border:1px solid var(--line);background:#fff;align-self:flex-start}.tickets{flex-direction:column;gap:10px;margin:16px 0 0;padding:0;list-style:none;display:flex}.ticket{text-align:left;border:1px solid var(--line);cursor:pointer;width:100%;color:var(--ink);background:#fff;border-radius:12px;grid-template-columns:1fr auto;gap:4px 12px;padding:14px 16px;font-family:inherit;display:grid}.ticket:hover{border-color:var(--accent)}.ticket .subject{overflow-wrap:anywhere;font-size:15px}.ticket .meta{color:var(--muted);grid-column:1/-1;font-size:12px}.pill{letter-spacing:.08em;color:var(--gold);background:#f3ede6;border-radius:999px;align-self:start;padding:3px 10px;font-size:11px}.pill.answered{color:var(--ok);background:#edf2ec}.pill.closed{color:var(--muted);background:#eeeae7}.card.admin{max-width:720px}@media (width<=520px){.card{padding:32px 22px}.nav{gap:12px}}